Last updated: April 19, 2026
Our Promise: If our service doesn't work for you, we'll refund your subscription within 7 days of purchase – no hassles, no long forms.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all new iptv ireland subscription purchases. If our service does not meet your expectations, you can request a full refund within 7 days of your initial payment.
Who Qualifies for a Refund?
You are eligible for a full refund if:
- You purchased a new subscription (any plan – 1, 3, 6, or 12 months)
- Your refund request is submitted within 7 days of payment
- You are experiencing legitimate service issues (buffering, missing channels, setup problems we cannot resolve)
- You have given our support team reasonable opportunity to resolve issues
How to Request a Refund
- Contact our support team via WhatsApp (+44 7782 288556) or email
- Provide your order email address and reason for refund
- Allow us 24-48 hours to troubleshoot the issue
- If issue cannot be resolved, refund is processed within 5-7 business days
- Refunds are issued to the original payment method
Refund Processing Time
- Bank transfers: 3-5 business days
- Credit/debit cards: 5-10 business days
- Revolut / PayPal: 1-3 business days
- Cryptocurrency: refunds in equivalent crypto value, 1-3 business days
What is NOT Refundable
The following situations are not eligible for refunds:
- Requests made after the 7-day window
- Reseller credit packs (these are non-refundable wholesale purchases)
- Subscription renewals (applies only to new customers)
- Issues caused by the customer's internet connection (ISP throttling, slow speeds below 10 Mbps)
- Issues caused by incompatible or damaged devices
- Accounts terminated for Terms of Service violations (credential sharing, unauthorised reselling, chargebacks)
- Trial accounts (trials are free; there is nothing to refund)
Partial Refunds
In rare cases, we may offer partial refunds or account credit:
- If you used the service substantially during the trial period
- If only specific channels are unavailable (we may offer credit toward next renewal)
- For multi-month plans where the 7-day period has passed but a service issue is ongoing
Chargebacks
We strongly prefer that customers contact us directly rather than initiate chargebacks with their bank or payment provider. Initiating a chargeback without first contacting our support results in:
- Immediate account termination
- Permanent ban from future purchases
- Loss of eligibility for refund
Our 24/7 WhatsApp support resolves most issues within 15 minutes.
Our Commitment
We believe in fair, transparent policies. If you've been a loyal customer and encounter a problem outside the 7-day window, contact us directly – we handle these situations case-by-case and often provide goodwill refunds or account credit.
Consumer Rights
This refund policy supplements (and does not replace) your statutory rights under Irish consumer law and EU Directive 2011/83/EU on consumer rights. Nothing in this policy affects your legal rights.
Contact for Refunds
